Maintenance services

To ensure the proper functioning of the delivered equipment

 

maintenance
Standard Proposal for Equipment Maintenance
According to your wishes, different formulas are proposed

As part of its service policy, Qualimatest offers a management of the maintenance of your equipment. Different standard maintenance contracts are offered to our customers.

During the warranty period, Qualimatest undertakes to repair or replace at no charge any components found to be defective, construction defects or workmanship that has been damaged or rendered unusable.

 

Annual hours available in the contract

The customer benefits from a quota of hours for all the services offered by Qualimatest such as maintenance, training, technical support, etc. The hours of transport between Qualimatest and the customer are deducted from the global package. The additional hours worked are invoiced according to the rates defined in §3 of the maintenance documentation.

On-site repair

The customer will have to give access to the site and the logistical / material resources for the realization of the maintenance service. The presence of customer personnel is imperative. The supply of spare parts may be offered to the customer after agreement on the tariff and the time of supply.

On-site repair

The customer will have to give access to the site and the logistical / material resources for the realization of the maintenance service. The presence of customer personnel is imperative. The supply of spare parts may be offered to the customer after agreement on the tariff and the time of supply.

Access to a protected FTP Site

An ftp volume dedicated to the application can be made available, it is accessible read / write and protected by a login and an access code.

Access to a protected FTP Site

An ftp volume dedicated to the application can be made available, it is accessible read / write and protected by a login and an access code.

Preventive maintenance

An annual intervention is carried out by Qualimatest to carry out the following actions:

  • Backup and archiving of parameters at QMT
  • Creation of Image disk with backup at QMT
  • General verification of operation
  • Uncertified calibration (same as project)
  • Maintenance report

 

Software update

As part of a continuous subscription to a maintenance contract from the date of delivery, Qualimatest offers, at the request of the customer, an update of the QMT software. In case of incompatibility with the delivered components, Qualimat will guide the customer in the various possible solutions.

Archiving and Sustainability Management

To secure your system, Qualimatest guarantees the archiving of all technical data:

  • Archiving of the technical file in a secure room.
  • Archiving software code on a secure server and in a bank vault

To ensure the durability of your system, Qualimatest ensures a follow-up of the integrated components in the equipment delivered:

  • Information in case of end of life of a component
  • Alternative proposal in case of announced end-of-life
Intervention of a technician for first level intervention

Support & Support includes all services provided at QMT's premises to answer questions, help with troubleshooting and set up the system. This is the first level of support corresponding to interventions limited in time.

Any formal requests requiring actions followed in time (not feasible in the current day) and / or an intervention on site are excluded from the assistance & support, they will be invoiced in addition according to the tariffs defined under §3.

Qualimatest offers a remote maintenance service, that is to say the ability to remotely view the user interface of the software and take control of it to solve potential problems and train operators. Remote maintenance is offered with the Teamviewer application if the system is connected to the internet (http).

Intervention period

Qualimatest will implement all means to ensure the expected service. Response times are defined as follows.

  • Qualimatest processes the application during the day, within the opening hours of the company (Monday to Friday from 9am to 5pm outside public holidays).
  • Qualimatest intervenes within 48 or 72 hours depending on the type of contract.

 

Access to QMTLink software

For a better responsiveness and performance, Qualimatest offers individual, privileged and secure access to its online system (incidents, improvement ideas, ..). This platform is a direct link between users and Qualimatest development teams. It allows our customers to be instantly informed of the status of tickets submitted.

Spare parts

Parts are covered during the warranty period subject to normal use and recommended by Qualimatest.

Qualimatest aims to store a maximum number of parts on the main functions of its hardware platform. Nevertheless, given the very wide diversity, we can not guarantee immediate availability.

Qualimatest will make every effort through its network of partners to reduce the lead time.

A list of sensitive parts is transmitted to the delivery of the systems (Value and lead time).

The supply of spare parts to the Qualimatest network of partners will only be done after the customer has agreed on the pricing conditions and the lead times.

Qualimatest is required to respect the lead time. In case of delay of supply, in principle, the customer has no right to compensation for damages caused by this delay.

Guaranteed extension

The 12 month legal warranty is extended by an additional 12 months, for a total of 24 months after the delivery date of the equipment.

 

TECHNICAL EXPERTS

For efficient and reliable solutions
MATHIEU CAMMAS
BUILDER
ARNAUD ROLLIN
Software Developer
Vahid Fakhfouri, Ph.D.
technical director
Fabrice Seyve
Expert Vision